Privacy Policy – Red River Water Restoration

Privacy Policy For Our Water Restoration Company

Who We Are

Red River Water Restoration provides professional property recovery services throughout Oklahoma City. Our team handles water damage mitigation, fire cleanup, and mold remediation for local residential and commercial clients. This policy explains how we collect and use information through our website at https://waterdamagerestorationokc.com/.

We want our neighbors in the Oklahoma City area to understand how we protect their personal details while providing restoration help. We are committed to transparency and handle all data with the same care we use for your property. By using our site, you agree to the practices described in this document. We focus on local service and follow all relevant rules for our industry within the state of Oklahoma.

Information We Collect

We collect several types of data to help us serve you better. This includes contact details like your name and address that you provide when requesting an estimate. We also gather property details and job specifics such as the type of water damage or the extent of fire soot in your home. Our team collects photos and documentation of the damage for insurance claims assistance.

When you visit our site, we may gather device and usage data like your IP address or browser type. We use cookies to understand how people use our pages. We may also receive information from service partners or insurance adjusters to help coordinate your project and ensure we have all the facts needed for a full restoration.

How We Use Information

We use the information we collect to deliver our restoration services and schedule site visits. It helps us create accurate estimates for your repair work and handle billing correctly. We use your property photos to provide insurance documentation and support your claims. Safety is a top priority, so we use data to plan for PPE needs and structural drying safety.

We also use information for quality control and to provide customer support during the project. Your data helps us improve our website and prevent fraud on our systems. Finally, we use records to comply with legal requirements and tax rules that apply to our business operations in the local area.

Cookies and Similar Technologies

Our website uses cookies and similar tools to help the site work correctly. Cookies are small files stored on your device that remember your preferences and visits. We use them to see which parts of our site are most helpful to our clients. You have options to limit or clear these tools through your own browser settings at any time.

You can choose to block all cookies, but please note that some features of our website may function differently without them. We do not use these tools to track you across the entire internet. They are simply part of our effort to make your experience on our site as smooth and helpful as possible.

Sharing and Disclosure

Red River Water Restoration may share your information with trusted service partners and subcontractors who help us complete your project. We share job details and photos with your insurance company when you give us permission to help with your claim. We also use payment processors to handle credit card transactions securely.

Sometimes we must share data for compliance and safety needs or when required by law to do so. We want to be very clear that we do not sell your personal data to outside marketing companies. We only share what is necessary to get your home fixed and to keep our business running safely and legally for our customers.

Data Retention

We keep our business records for as long as needed for operational and safety reasons. We also store data to comply with tax and legal requirements. Retention periods vary depending on the type of document. For example, we may keep project photos for several years to help with any future warranty questions or insurance audits.

Safety logs and chemical application records are kept according to industry regulations. Once the information is no longer needed for these specific purposes, we use secure methods to delete or destroy the records. Our goal is to keep only what is useful for serving our clients and meeting our professional obligations as a restoration company.

Your Choices and Rights

You have practical options regarding your personal information. You can ask to access or update the contact details we have on file for you. You may also request that we delete certain information when it is no longer needed for a project or legal reason. You can manage your cookies through your browser to limit how data is gathered online.

If you want to exercise these rights, please submit a written request by postal mail to our office at 12220 N MacArthur Blvd Suite F #60, Oklahoma City, OK 73162, United States. We will review your request and respond according to our current business policies and the local laws that govern our work.

Security

We take the security of your information very seriously and use multiple safeguards to protect it. We restrict access to your data so only employees who need it for their jobs can see it. Our staff receives training on how to handle client information with care and privacy. We use reasonable technical protections on our website and physical protections at our local office.

While we work hard to keep everything safe, it is important to remember that no method of digital storage or transmission is perfectly secure. We monitor our systems to identify and stop potential threats before they can cause issues for our clients or our business operations.

Children’s Privacy

Our restoration services and our website are not directed to children under the age of eighteen. We do not knowingly collect personal information from minors. Our accounts and services are intended for adults, property owners, or authorized representatives who can enter into service agreements.

If we learn that a child has provided us with personal details, we will take steps to delete that information from our systems as quickly as possible. If you are a parent or guardian and believe your child has shared information with us, please contact us by mail so we can address the situation and remove any data that was collected without proper consent.

Data Transfers

Red River Water Restoration is a local company, but we may use digital tools and vendors located in other areas to process data. This might include cloud storage services or email platforms used for business tasks. We use reasonable measures to ensure these vendors protect your information during any transfer. We choose partners who follow high standards for data safety and privacy.

This helps us provide high quality service while keeping your project details secure. We remain responsible for how your information is handled by these parties. Our team checks that our digital tools meet the needs of our clients and the safety requirements of our industry.

Changes to This Policy

Red River Water Restoration may update this privacy policy from time to time to reflect changes in our services or legal rules. We will post the latest version of the policy right here on this page. We encourage you to check this section occasionally to see if anything has changed. If you continue to use our website or services after we post an update, it means you accept the new terms.

These updates help us stay current with technology and keep our commitment to your privacy strong. We will always work to keep our language clear so you understand exactly how your information is being handled by our team.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please write to us. You can send a plain text letter through the postal mail. Please address your correspondence to Red River Water Restoration, 12220 N MacArthur Blvd Suite F #60, Oklahoma City, OK 73162, United States.

This is the best way to reach us for privacy requests or to ask for more details about our data practices. We prefer written requests for these matters so we can keep an accurate record of your inquiry and our response. Our team will look into your letter and get back to you as soon as we can.

Definitions

Personal information means details that identify you such as your name, phone number, or home address. Processing refers to the actions we take with data, like collecting, storing, or using it to plan a project. Service providers are outside companies we hire to help with tasks like building repairs or website hosting.

Cookies are small digital files that stay on your device to help a website recognize you when you come back. IICRC refers to the professional body that sets standards for the restoration industry. PPE stands for personal protective equipment that our technicians wear for safety. These terms help explain how we manage your information while we work on your property restoration project.