Terms and Conditions – Red River Water Restoration

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://waterdamagerestorationokc.com/, you agree to follow these Terms and Conditions. These rules apply to all visitors and users of our website. Red River Water Restoration may update these terms at any time to reflect changes in our business or local laws. We will post the revised versions on this page for you to review.

If you continue to use the website after we post updates, it means you accept the new terms. If you do not agree with any part of these rules, you should stop using the site immediately. We encourage you to check this page often to stay informed about your rights and responsibilities when using our online resources.

Services

Red River Water Restoration provides professional property recovery services in Oklahoma City. This includes water mitigation, fire cleanup, mold remediation, and structural drying. Our work begins with an on site assessment to determine the extent of the damage. We may use third party vendors or subcontractors for specialty tasks like electrical work or plumbing repairs.

Service availability can vary based on the project size, your specific location, and our current crew schedule. We strive to provide accurate timelines, but every restoration project has unique limits. Our goal is to stabilize your property using professional methods and equipment that meet industry standards for safety and quality.

Quotes, Billing, and Payment

We provide estimates based on what we see during our initial inspection. These are not final prices because hidden damage may appear once we start removing wet materials. We will issue change orders if the scope of work grows. You may need to pay a deposit before we begin large projects. We accept common payment methods like checks and credit cards.

Final invoices are due upon completion of the service. If you have a balance that is late, we may apply fees as allowed by law. You have a short timeline of ten days to dispute any charges. We aim for total transparency in all our billing practices to ensure you understand every cost.

Insurance and Claims Assistance

Our team provides documentation and photos to help you with your insurance claim. We understand how to format reports that adjusters need for their reviews. However, you must understand that insurer approvals and payments are independent decisions made by your provider. Red River Water Restoration does not guarantee that your insurance company will cover all costs or pay the full amount of our invoice.

You remain responsible for any costs not paid by your insurer, including your deductible. We act as a professional resource for information, but the contract for coverage is between you and your insurance company. We do our best to make the paperwork process simple and fast.

Scheduling, Access, and Site Conditions

We require clear access to your property during agreed windows of time. Clients must ensure that utilities like water and electricity are turned on for our equipment to work. You are responsible for getting any needed permissions from landlords or homeowners associations. Work may pause if we find hazardous conditions like asbestos or unstable structures.

For the safety of everyone, please keep pets and minors away from the work areas. Our technicians need a safe environment to operate heavy machinery and drying tools. If we cannot enter the property at the scheduled time, we may have to reschedule your service, which could cause delays in the drying process.

Health and Safety

Safety is the most important part of our job at Red River Water Restoration. Our team receives training to IICRC standards to ensure we follow the best safety practices. Technicians wear PPE such as masks and gloves when handling contaminants or mold. We use containment zones and negative air machines to keep dust and spores from moving to clean rooms.

Our crew applies EPA registered disinfectants to sanitize surfaces according to local rules in Oklahoma City. We take these steps to protect your family and our workers from health risks. Please follow all safety signs and instructions given by our lead technician while work is in progress.

Customer Responsibilities

As the property owner, you have certain responsibilities during the restoration process. We ask that you remove jewelry, money, and other small valuables from the work area before we arrive. You must disclose any preexisting issues like old leaks or known structural problems. It is vital that you follow our safety instructions and drying guidance.

For example, do not turn off our industrial fans or dehumidifiers unless we tell you to. Moving or stopping equipment can lead to mold growth or wet spots that stay in your walls. Your cooperation helps us finish the job quickly and ensures the best possible results for your home or business.

Warranties and Disclaimers

We provide a limited workmanship warranty on the services we perform. This covers the labor used to dry or fix your property. However, we do not cover preexisting damage, normal wear and tear, or hidden conditions we could not see during our inspection. Our warranty does not apply to damage caused by acts of nature or the failure of third party products.

We use professional tools like hygrometers to confirm dryness, but we cannot guarantee that your property will never have future issues unrelated to our work. Any claims regarding our workmanship must be made in writing within one year of the service date to be considered for review.

Limitation of Liability

To the extent allowed by law, the liability of Red River Water Restoration is limited. We are only liable up to the total amount you paid for the specific service that caused the issue. We are not responsible for indirect or consequential damages, such as lost wages or the cost of staying in a hotel during repairs. We are not liable for damage that was already present before we started our work.

Our team takes great care, but the nature of restoration involves moving heavy items and removing building materials. By hiring us, you agree to these limits on our financial responsibility for any accidents or errors that might occur.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us at least twenty four hours of notice. We may charge a fee for late cancellations to cover our mobilization costs. Emergency work is handled differently because we move quickly to stop active flooding. If you cancel an emergency call after our truck has already left for your home, a service fee will apply.

We try to be flexible with your schedule, but our crews are often busy helping other families in OKC. Providing plenty of notice allows us to help someone else who might have an urgent need for water extraction or mold cleanup.

Intellectual Property

All content on this website belongs to Red River Water Restoration or our licensors. This includes all text, images, logos, and marks. You may not copy, share, or use any of our website material without our written permission. We work hard to create original content that helps our neighbors in Oklahoma City understand property restoration.

Using our photos or articles for your own business or website is a violation of our rights. If you would like to use a piece of our content for educational purposes, please send a written request to our office. We take the protection of our brand and our intellectual property very seriously.

Privacy and Data

We value your privacy and handle your data with care. Our website has a separate Privacy Policy that explains how we collect and use your information. We use job photos and project reports to create documentation for you and your insurance company. These records are necessary for proving the extent of the damage and the work we did to fix it.

We may store these records for several years to comply with legal and tax rules. We do not sell your personal information to third parties. By using our services, you agree that we can use photos of the work area for documentation and professional review purposes.

Third Party Links and Tools

Our website may mention external resources or tools for your convenience. These might include links to local government pages or safety guides. We provide these for information only. Red River Water Restoration does not control these outside sites and is not responsible for their content or privacy practices.

You use these third party resources at your own discretion and risk. We do not endorse every opinion found on external websites. If you have questions about a third party tool, you should contact that company directly. Our goal is simply to provide helpful information to our clients in Oklahoma City as they recover from property damage.

Changes to These Terms

Red River Water Restoration has the right to change these Terms and Conditions at any time. When we make changes, we will post the updated version on this page. We do not have to give you direct notice of these changes, so it is a good idea to check this page once in a while. If you continue to use https://waterdamagerestorationokc.com/ after we post revisions, it means you accept the new terms.

These updates help us keep our rules current with new technology and changes in the restoration industry. We want to make sure our terms stay clear and fair for all our local customers.

Governing Law and Dispute Resolution

The laws of the State of Oklahoma govern these terms. Any legal action related to our services or website must take place in Oklahoma City. Before taking any formal legal action, you agree to enter a good faith negotiation period with us. This means we will sit down and try to solve the issue through honest conversation for at least thirty days.

We prefer to solve problems directly with our neighbors rather than going to court. If we cannot reach an agreement, then the matter may proceed according to local court rules. This process helps save time and money for both you and our company.

Contact

If you have questions about these Terms and Conditions, please write to us. We accept written inquiries sent through the postal mail. Please send your letter to our office at 12220 N MacArthur Blvd Suite F #60, Oklahoma City, OK 73162, United States. We prefer this method of contact for legal matters so we can keep a physical record of our communication.

Our team will review your letter and provide a response as soon as possible. We are always happy to clarify our policies for our clients. Thank you for choosing us to help with your property restoration needs in the Oklahoma City area.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid or cannot be enforced, that part will be removed. The rest of the Terms and Conditions will stay in full effect. These terms represent the entire agreement between you and Red River Water Restoration regarding the use of our website and services. They replace any older agreements or conversations we may have had.

This ensures that everyone is following the same set of rules. No single employee has the power to change these terms during a conversation. Any changes must be made in writing and posted here to be official for our business.

Force Majeure

Red River Water Restoration is not liable for delays or failures to perform our work if the cause is beyond our reasonable control. This includes events like extreme weather, natural disasters, war, or government orders. It also includes widespread labor strikes or supply chain failures that prevent us from getting materials.

If a major event happens, we will do our best to communicate with you about our schedule. We will resume work as soon as it is safe and possible to do so. These situations are rare, but we must protect our ability to operate fairly when the world faces unpredictable and difficult events.

This page provides general information about our terms and is not intended to be legal advice.